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(5) ÒÃÈÖ ÉÒ Ù Ò¹Ë¹ Ç ҹÀÒÂ¹Í Site visit ÊÓ¹Ñ Ò¹.¾.Ã. ä ŒÁÕ ÒÃ Ñ Ô ÃÃÁãËŒÁÕ ÒÃÈÖ ÉÒ Ù Ò¹ Ò Ë¹ Ç ҹ Õè໚¹ Best Practice ã¹ ŒÒ¹ ÒúÃÔËÒÃ Ñ ÒÃàà èí µ Ò æ á ŒÒÃÒª Òà ྠèíã뜺ø ÅÒ Ã Í ÊÓ¹Ñ Ò¹ä Œà Ô ÒÃàÃÕÂ¹ÃŒÙ Ò Ë¹ Ç ҹ㹠Ñé ÀÒ ÃÒª ÒÃáÅÐÀÒ àí ª¹ ÊÒÁÒà ઠèíáââ Í ÇÒÁÌ٠ŒÒ¹ ÒúÃÔËÒÃ Ñ ÒÃä ŒÍÂ Ò ÁÕ»ÃÐÊÔ ÔÀÒ¾ (6) Ñ ÓàÍ ÊÒÃÇÔªÒ ÒÃà ÕèÂÇ Ñº Òà ¾Ñ²¹ÒÃкºÃÒª Òà ÊÓ¹Ñ Ò¹.¾.Ã. ä ŒÁÕ Óà¹Ô¹ ÒÃ Ñ ÓàÍ ÊÒÃÇÔªÒ ÒÃà ÕèÂÇ Ñº ÒþѲ¹ÒÃкºÃÒª Òà ྠèíà¼âá¾ã ãëœê ǹÃÒª Òõ Ò æ Í Ãà Ã Í Ò áåð ŒÒÃÒª ÒÃÊÓ¹Ñ Ò¹.¾.Ã. ӹǹ 5 àã èí ä Œá - àí ÊÒÃËÁÒÂàÅ 001 Beyond Budgeting (7) ÒÃà¼Âá¾Ã ÇÒÁÌ٠(Knowledge Management) ¼ Ò¹ÃкºÍÔàÅç ÃÍ¹Ô Ê - àí ÊÒÃËÁÒÂàÅ 002 Re imagine - àí ÊÒÃËÁÒÂàÅ 003 Capital Charge - àí ÊÒÃËÁÒÂàÅ 004 Intangible Assets and Value Creation - àí ÊÒÃËÁÒÂàÅ 005 ÒÃ Ñ Òà ÇÒÁÌ٠- Ñ ÓàÇçºä«µ ÇÒÁÌ٠ÊÓËÃѺà¼Âá¾Ã ÇÒÁ Ìټ Ò¹ Ò ÃкºÍÔàÅç ÃÍ¹Ô Ê Internet Í ÊÓ¹Ñ Ò¹ â Â Ñ Ó Webpage Knowledge Center ã¹ www.opdc.go.th ྠèíà¼âá¾ã àí ÊÒÃ Ò ÇÔªÒ Òà à ÕèÂÇ Ñº ÒþѲ¹ÒÃкºÃÒª ÒÃãËŒ Ѻ ŒÒÃÒª ÒÃ/ ¼ŒÙʹã ÑèÇä» áåðêòáòã Download àí ÊÒÃä Œ ÊÓ¹Ñ Ò¹ ³Ð ÃÃÁ ÒþѲ¹ÒÃкºÃÒª ÒÃ.¾.Ã. 211

(8) Intranet of OPDC Intranet of OPDC has been used since October 1, 2004, being a tool to develop knowledge management, being a channel to disseminate information. It is also a collection source of information, knowledge, linking interesting websites in order to help facilitate official s operations by determining subjects and details promoting administration through Knowledge Center Gateway such as * OPDC s Diamond is an overall picture of public sector development Development of Performance and Organization 212 OPDC Office of the Public Sector Development Commission

(8) Ãкº Intranet ã¹êó¹ñ Ò¹.¾.Ã. ä ŒàÃÔèÁ㪌Ãкº Intranet ã¹êó¹ñ Ò¹.¾.à µñé áµ Çѹ Õè 1 ѹÂÒ¹ 2547 ໚¹à à èí Á Íã¹ ÒþѲ¹Ò ÃкººÃÔËÒà ÇÒÁÃŒÙã¹Í à ໚¹ª Í Ò ã¹ ÒÃà¼Âá¾Ã ŒÍÁÙÅ ÒÇÊÒõ Ò æ ÃÇÁ Ñé ໚¹áëå ÃǺÃÇÁ ŒÍÁÙÅ ÇÒÁÌ٠áåðઠèíáââ Website Õè¹ Òʹã ྠèíª ÇÂã¹ Òû ÔºÑµÔ Ò¹ Í à ŒÒ˹ŒÒ Õè â ÂÃǺÃÇÁ ŒÍÁÙÅ ÒÇÊÒà µ Ò æ ÕèʹѺʹع Òû ԺѵÔÃÒª Òà äçœ ÕèÁØÁ Knowledge Center Gateway ã¹ã𺺠Intranet Í ÊÓ¹Ñ Ò¹ â ÂẠ໚¹ëñç ŒÍ Íµ Ò æ ä Œá * OPDC s Diamond ໚¹àò¾ãçá Í ÒþѲ¹ÒÃкºÃÒª Òà ÊÓ¹Ñ Ò¹ ³Ð ÃÃÁ ÒþѲ¹ÒÃкºÃÒª ÒÃ.¾.Ã. 213

* KM Tips Development of Performance and Organization * Knowledge Center Bulletins It is collection of academic papers on public sector development No.001- No.005 which officials can read on computer screen. * Recommeneded Readings recommending interesting books kept in Knowledge Center room * Knowledge Pick up being collection of academic papers from study, site visit, training, and important documents concerning Thai public sector development as well. (9) Arrangement of OPDC in-house wired voice OPDC has arranged knowledge management through in-house wired voice, in order to disseminate and publicize news and information on knowledge regarding public sector development, to OPDC officials. 214 OPDC Office of the Public Sector Development Commission

* KM Tips ໚¹ ÒÃÃǺÃÇÁ ÇÒÁÃŒÙà ÕèÂÇ Ñº ÒúÃÔËÒÃ Ñ ÒÃÊÁÑÂãËÁ áåð ÇÒÁÌ٠Õè໚¹»ÃÐ⪹ µ Í Òû ÔºÑµÔ Ò¹ Í ºØ ÅÒ Ã * Knowledge Center Bulletines ໚¹ Òà ÃǺÃÇÁàÍ ÊÒÃÇÔªÒ Òà à ÕèÂÇ Ñº ÒþѲ¹ÒÃкºÃÒª Òà 001-005 ྠèíãëœ ŒÒÃÒª ÒÃÊÒÁÒÃ à» Í Ò¹ä Œ Ò Ë¹ŒÒ Í ÍÁ¾ÔÇàµÍà * Recommeneded Reading ໚¹ ÒÃá¹Ð ¹ÓË¹Ñ Ê Í Õè¹ Òʹã ÕèÍ Ùã¹ËŒÍ Knowledge Center * Knowledge Pickup ໚¹ ÒÃÃǺÃÇÁàÍ ÊÒÃ Ò ÇÔªÒ Òà Õèä Œ Ò ÒÃÈÖ ÉÒ Ù Ò¹ ÒÃä»ÍºÃÁ àí ÊÒÃÊÒÃÐÊÓ Ñ-à ÕèÂÇ Ñº ÒþѲ¹ÒÃкºÃÒª ÒÃä  (9) Ñ ÓàÊÕ µòáêòâ ã¹êó¹ñ Ò¹.¾.Ã. ÊÓ¹Ñ Ò¹.¾.Ã.ä ŒÁÕ Òà Óà¹Ô¹ ÒÃã¹ Òà ºÃÔËÒÃ Ñ ÒÃÍ ÇÒÁÃŒÙâ ¼ Ò¹ Ò àêõâ µòáêòâ ྠèí໚¹ ÒÃà¼Âá¾Ã áåð»ãðªòêñá¾ñ¹ ŒÍÁÙÅ ÒÇÊÒà ÊÒÃÐÊÓ Ñ- Í Í ÇÒÁÌٵ Ò æ à ÕèÂÇ Ñº ÒþѲ¹Ò ÃкºÃÒª ÒÃá ŒÒÃÒª ÒÃ Í ÊÓ¹Ñ Ò¹ ÊÓ¹Ñ Ò¹ ³Ð ÃÃÁ ÒþѲ¹ÒÃкºÃÒª ÒÃ.¾.Ã. 215

3 To develop competency of OPDC officials - Knowledge Transfer development of OPDC officials are carried out according to strategic plan by increasing their core competency such as - Knowledgeable - Leadership - Problem Solving and Decision Making using logic and creativity - Active Listening - Human Relations - Service Mindedness - IT Proficiency - Public Mindedness along with achievement-based management and knowledge management within the organization, by setting up plan for development of OPDC human resources in 2003-2004, to train OPDC officials. Development of Performance and Organization 216 OPDC Office of the Public Sector Development Commission

3. ÒþѲ¹Ò Õ ÊÁÃà ¹Ð ŒÒÃÒª ÒÃÊÓ¹Ñ Ò¹.¾.Ã. ÒþѲ¹ÒºØ ÅÒ ÃÀÒÂã¹ÊÓ¹Ñ Ò¹.¾.Ã. ä ŒÁÕ Òà Óà¹Ô¹ ÒõÒÁá¼¹ÂØ ÈÒÊµÃ Ï â ÂÁ Ø à¹œ¹ Õ ÊÁÃà ¹ÐËÅÑ (Core Competency) ä Œá - ÇÒÁ㽠Ì٠ÃͺÌ٠(knowledgeable) - ÇÒÁ໚¹¼ŒÙ¹Ó (Leadership) - ÒÃ Ô á Œ» -ËÒ µñ ÊÔ¹ã 㪜àëµø¼å áåð ÇÒÁÃÔàÃÔèÁÊÃŒÒ ÊÃà (Problem Solving and Decision Making) - Òà Ѻ»ÃÐà ç¹áåðêãø»»ãðà ç¹ (Active Listening) - ÒùÓàÊ¹Í ÒÂ Í ÇÒÁÌ٠(Knowledge Transfer) - ÇÒÁÁÕÁ¹ØÉ ÊÑÁ¾Ñ¹ (Human Relations) - ÇÒÁÊÒÁÒà 㹠ÒÃãËŒºÃÔ Òà ( Service Mindedness) - ÇÒÁÊÒÁÒà 㹠ÒÃ㪌à â¹âåâõêòãê¹à È ( IT Proficiency) - ÊÓ¹Ö ÊÒ ÒóÐáÅРس ÃÃÁ (Public Mindedness) Ǻ Ùä» Ñº ÒúÃÔËÒà ҹẺÁ Ø à¹œ¹¼å Ò¹áÅÐ ÒúÃÔËÒÃ Ñ Òà ÇÒÁÃŒÙÀÒÂã¹Í à â ÂÁÕ ÒÃ Ñ Óá¼¹» ÔºÑµÔ ÒþѲ¹Ò ÃѾÂÒ ÃºØ Å ÊÓ¹Ñ Ò¹.¾.Ã.»ÃÐ Ó» 2546-2547 ÊÓËÃѺ Òýƒ ͺÃÁ ŒÒÃÒª ÒÃÀÒÂã¹ÊÓ¹Ñ Ò¹ ÊÓ¹Ñ Ò¹ ³Ð ÃÃÁ ÒþѲ¹ÒÃкºÃÒª ÒÃ.¾.Ã. 217

In the previous year, OPDC has arranged 9 training courses, in order to increase knowledge and skill for OPDC personnel, complying directions of 1) Knowledge on new public administration technnics 2) Achievement based administration in compliance with strategic plan of OPDC 3) Directions of Royal Decree on Criteria for Good Governance B.E.2546 Training courses arranged for officials such as Courses on technics of new public administration 1. Kurstedth s Management Systems Model, Sink s Approach and Performance Based Management : PART Development of Performance and Organization 2. Risk Management 3. Knowledge Management 4. Total Quality Assurance (TQA) 5. Development of Quality System for Excellence 6. Strategic Mapping of provincial clusters/province Courses on Achievement-Based Administration in compliance with OPDC Strategic Plan 7. Workshop meeting on Key Performance of OPDC to Develop Thai Public Sector 12 subjects 8. Seminar on Benchmark Indicators According to Framework of Evaluation 9. Training course on Public Law for OPDC Officials 30 subjects 218 OPDC Office of the Public Sector Development Commission

ã¹» Õè¼ Ò¹ÁÒ ÊÓ¹Ñ Ò¹.¾.Ã. ä ŒÁÕ ÒÃ Ñ ÍºÃÁËÅÑ Êٵõ Ò æ ÊÓËÃѺ ŒÒÃÒª Òà ÃÇÁ 9 ËÅÑ Êٵà ྠèí à¾ôèá¾ù¹ ÇÒÁÃŒÙáÅÐ Ñ ÉÐãËÁ æ ãëœá ºØ ÅÒ ÃáÅÐÂÑ ÊÍ ÅŒÍ Ñºá¹Ç Ò ã¹ ŒÒ¹ 1) ÇÒÁÃŒÙà ÕèÂÇ Ñºà ¹Ô ÒúÃÔËÒà ҹÀÒ ÃÑ á¹çãëá 2) Òû ԺѵÔÃÒª ÒÃãËŒºÃÃÅؼÅÊÑÁÄ ÔìµÒÁá¼¹ÂØ ÈÒʵà ÊÓ¹Ñ Ò¹.¾.Ã. 3) á¹ç Ò Í ¾.Ã.. Ç Ò ŒÇÂËÅÑ à ³± áåðçô Õ ÒúÃÔËÒÃ Ô ÒúŒÒ¹àÁ Í Õè Õ ¾.È. 2546 ÊÓËÃѺËÅÑ Êٵõ Ò æ Õè Ñ ÍºÃÁãËŒá ŒÒÃÒª ÒÃ ä Œá ËÅÑ ÊÙµÃà ÕèÂÇ Ñºà ¹Ô ÒúÃÔËÒà ҹ ÀÒ ÃÑ á¹çãëá 1.ͺÃÁàà èí Kurstedth s Management Systems Model, Sink s Approach áåð Performance Based Management : PART 2.ͺÃÁàà èí ÒúÃÔËÒà ÇÒÁàÊÕè (Risk Management) 3.ͺÃÁàà èí ÒúÃÔËÒà ÇÒÁÌ٠(Knowledge Management) 4.ͺÃÁàà èí ÒúÃÔËÒÃ Ñ ÒÃྠèí ÇÒÁ໚¹àÅÔÈ (TQA) 5.ͺÃÁàà èí ÒþѲ¹ÒÃкº سÀÒ¾ ÒúÃÔËÒÃྠèí ÇÒÁ໚¹àÅÔÈ 6.ͺÃÁàà èí ÒÃ Ñ Ó Strategic Mapping Í Å ØÁ Ñ ËÇÑ / Ñ ËÇÑ ËÅÑ ÊÙµÃà ÕèÂÇ Ñº Òû ԺѵÔÃÒª ÒÃãËŒ ºÃÃÅؼÅÊÑÁÄ ÔìµÒÁá¼¹ÂØ ÈÒʵà ÊÓ¹Ñ Ò¹.¾.Ã. 7. â à ÒûÃЪØÁàªÔ» ÔºÑµÔ ÒÃàà èí ¼Å Ò¹ÊÓ Ñ-ã¹ ÒþѲ¹ÒÃкºÃÒª ÒÃä Â Í ÊÓ¹Ñ Ò¹.¾.Ã. ӹǹ 12 àã èí 8. ÒÃÊÑÁÁ¹Òà ÕèÂÇ Ñº µñçªõéçñ µòá Ãͺ ÒûÃÐàÁÔ¹ ¼Å Òû ÔºÑµÔ Ò¹ 9.â à ÒÃͺÃÁ ËÅÑ Êٵà ËÁÒÂÁËÒª¹ÊÓËÃѺ ŒÒÃÒª ÒÃÊÓ¹Ñ Ò¹.¾.Ã. ӹǹ 30 ËÑÇ ŒÍÇÔªÒ ÊÓ¹Ñ Ò¹ ³Ð ÃÃÁ ÒþѲ¹ÒÃкºÃÒª ÒÃ.¾.Ã. 219

Development of Performance and Organization 4. Quality of Work life OPDC is trying to develop its organization to be prototype of new generation of public administration, being small, focusing on achievement-based management, reducing work process, getting rid of redundancies, increasing flexibility, having regulations on filing system, inventory system, and financial system, especially set for OPDC. It also has modern environment of Modern Office that is favorable to its operations, adequate technology and equipments at the rate matching number of officials to be used at all time, venue for expressing ideas through communication on Intranet called Free Zone, featuring Special Request, Web board, and Chat room, which opens wide for OPDC officials to take part in expressing ideas. Accordingly executives can know the problems and obstacles, and ready to respond directly to their complaints. It is 2- way communications that enable intraorganizational operations to be efficient. In addition, there is multipurpose area called Center Point which is center for activities jointly run by OPDC officials, Coffee corner to provide drinking service, and in-house wired voice to disseminate information, news, knowledge on public sector development and important activities fast and efficiently. 220 OPDC Office of the Public Sector Development Commission

4. ŒÒ¹ سÀÒ¾ªÕÇԵ㹠ÒÃ Ó Ò¹ (Quality of Work life) ÊÓ¹Ñ Ò¹.¾.Ã. ÁÕ ÇÒÁ¾ÂÒÂÒÁ Õè оѲ¹Ò Í Ããˌ໚¹Í õŒ¹áººã¹ ÒúÃÔËÒÃÃÒª ÒÃÂØ ãëá ÁÕÅÑ É³Ð໚¹Í à ¹Ò àåç ๜¹ Òà ºÃÔËÒà ҹâ ÂÁ Ø ¼ÅÊÑÁÄ Ôì Å Ñ鹵͹ ÒÃ Ó Ò¹ Ñ ÇÒÁ«éÓ«ŒÍ¹ à¾ôèá ÇÒÁ Å Í µñç ÁÕ ÃÐàºÕÂºÇ Ò ŒÇ ҹÊÒúÃó ÃÐàºÕÂºÇ Ò ŒÇ Òà ¾ÑÊ Ø ÒÃà Ô¹áÅÐ Òà ÅÑ ãªœà»š¹ ÒÃà ¾ÒÐ ÊÓËÃѺÊÓ¹Ñ Ò¹.¾.Ã. ÁÕÊÀÒ¾áÇ ÅŒÍÁ Õè ѹÊÁÑÂã¹ÅÑ É³Ð Modern Office àí éííó¹çâ µ Í Òû ÔºÑµÔ Ò¹ ÁÕà â¹âåâõíø» ó áåð à à èí Á Íã¹ ÒÃ Ó Ò¹ã¹ÍѵÃÒÊ Ç¹ Õèà¾Õ ¾Í ã ÅŒà Õ Ѻ ӹǹ ŒÒÃÒª ÒÃáÅÐÊÒÁÒà ¾ÃŒÍÁ 㪜 Ò¹ä ŒµÅÍ àçåò ÁÕàÇ ÕáÊ ÇÒÁ Ô àëç¹ ¼ Ò¹ª Í Ò ÒÃÊ èíêòãã¹ã𺺠Intranet «Öè àãõâ Ç Ò Free Zone «Öè ÐÁÕ Ñé Special Request, Web board, Chat room ྠèíãëœà ŒÒ˹ŒÒ Õè Í ÊÓ¹Ñ Ò¹ÊÒÁÒà ÁÕÊ Ç¹Ã ÇÁã¹ ÒÃáÊ ÇÒÁ Ô àëç¹ã¹åñ ɳÐà» ÇŒÒ ¼ŒÙºÃÔËÒà ÊÒÁÒà ÃѺ ÃÒº» -ËÒÍØ»ÊÃà ¾ÃŒÍÁ Ñé ÊÒÁÒà µíº ŒÍ Ñ ŒÍ Í à ŒÒ˹ŒÒ Õèä Œâ µà «Öè Ñ à»š¹ ÒÃÊ èíêòãã¹ãðººêí Ò áåð ÓãËŒ ÒúÃÔËÒà ҹÀÒÂã¹ÊÓ¹Ñ Ò¹ Óà¹Ô¹ä»ÍÂ Ò ÁÕ»ÃÐÊÔ ÔÀÒ¾ ¹Í Ò ¹ÕéÂÑ ÁÕÅÒ¹Í๻ÃÐÊ ÕèàÃÕÂ Ç Ò Center Point «Öè ໚¹èù¹â ÃÇÁã¹ ÒÃ Ñ Ô ÃÃÁà ÇÁ ѹ Í à ŒÒ˹ŒÒ ÕèÀÒÂã¹ ÊÓ¹Ñ Ò¹ ÁÕÁØÁ Coffee Corner ÊÓËÃѺäÇŒºÃÔ Òà à à èí èá ÃÇÁ Ñé ÁÕ Òà Óà¹Ô¹ ÒÃ Ñ ÓàÊÕ µòáêòâ ÀÒÂã¹ÊÓ¹Ñ Ò¹ â ÂÁÕ Ǿ»ÃÐÊ à¾ èí ÒûÃЪÒÊÑÁ¾Ñ¹ à¼âá¾ã ŒÍÁÙÅ ÒÇÊÒà ÊÒÃÐÍ ÇÒÁÃŒÙÍѹà ÕèÂÇ Ñº ÒþѲ¹ÒÃкºÃÒª Òà áåð Ô ÃÃÁ ÕèÊÓ Ñ- æ ÀÒÂã¹ ÊÓ¹Ñ Ò¹ä ŒÍÂ Ò ÃÇ àãççáåðáõ»ãðêô ÔÀÒ¾ ÊÓ¹Ñ Ò¹ ³Ð ÃÃÁ ÒþѲ¹ÒÃкºÃÒª ÒÃ.¾.Ã. 221