Document Summary AOT SD Master Plan AOT Sustainability Development Master Plan (SD Master Plan) was established as a direction for

Document Summary AOT SD Master Plan 2016-2019 AOT Sustainability Development Master Plan 2016-2019 (SD Master Plan) was established as a direction for company s sustainability strategies, which are divided into 3 main strategies including Sustainability Management, Stakeholder Engagement, and Sustainability Initiatives. The Stakeholder Engagement strategy s sub-topic includes Engagement Process Development, Employee Participation, External Communication, and Sustainability Networking. Ultimate goal of the Stakeholder Engagement Strategy is to be an accepted airport operator by the local stakeholders, who are a part of AOT sustainable development. The objectives are to have in place stakeholder engagement for all groups, to acquire acceptance from all stakeholders according to AOT s sustainability development practices, and to elevate impacts of sustainability initiatives towards internal party, surrounding communities, and society-wide. (Page 37) The overall processes of AOT s Stakeholder engagement are described in Stakeholder Engagement s substrategy namely Engagement Process development. The engagement processes are framed as Plan, Prepare, Implement; and Act, Review, Improve. Plan relates to identifying all stakeholders (e.g. group, issues, expectations, relationships, influence level, willingness, culture, obstacles, and possible relationship with other groups of stakeholder) as an input for stakeholder prioritization and selection of engagement methods (ex. Initiate collaboration project with specific group of stakeholder at high level engagement) Consequently, engagement plan will be drafted up which, for examples, includes appropriate engagement approach and frequency, contact person, rules, engagement risks, and reporting of engagement result. At last, planning also includes determining engagement KPI and impacts which related stakeholders are allowed to provide information on such KPI(s). (Page 38-40) External communication guidelines are described in sub-strategy of Stakeholder engagement. A goal of this sub-strategy is to initiate efficient sustainability communication towards external stakeholders as to acknowledge, understand, and develop positive attitude towards AOT. The guideline comprises determination of communication objective (ex. increase knowledge or engagement level), content, approach, and communication channels based on accuracy, transparency, and credibility with monitoring measures. (Page 40)

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! ÊÒÃºÑ Ë¹éÒ º ÊÃØ»¼Ù éºãôëòã (Executive Summary) 1 ÀÒ¾ÃÇÁ Í á¼¹ááèº ÒþѲ¹Ò Õ!ÂÑ!  ¹ (The Overview of SD Master Plan) 3 Çѵ Ø»ÃÐÊ ì (Objective) 6 ÒÃá»Å ÇÒÁËÁÒ èò¹ôâá Í Í ì ÃÊÙ è¾ñ¹ ÊÑ Ò éò¹ ÇÒÁÂÑ!  ¹ (SD Value) 7 ¹âºÒ éò¹ ÒþѲ¹Ò Õ!ÂÑ!  ¹ (SD Policy) 8 á¼¹ Õ! Òà íòà¹ô¹ Ò¹ éò¹ ÒþѲ¹Ò Õ!ÂÑ!  ¹ (SD Roadmap) 10 â à ÊÃéÒ ÒúÃÔËÒÃ Ñ Òà éò¹ ÒþѲ¹Ò Õ!ÂÑ!  ¹ (SD Governance Structure) 11 ÂØ ÈÒʵÃì ÒþѲ¹Ò Õ!ÂÑ!  ¹ (SD Strategy) 13 ÂØ ÈÒʵÃì Õ 1 ÒúÃÔËÒÃ Ñ Òà éò¹ ÇÒÁÂÑ!  ¹ (Sustainability Management) 14! ÅÂØ ì Õ! 1.1 ÒúÙÃ³Ò ÒÃÁҵà ҹáÅÐá¹Ç» ÔºÑµÔ éò¹ ÒþѲ¹Ò Õ!ÂÑ!  ¹ Ѻ 14 Ãкǹ ÒÃ Ñ Òà سÀÒ¾ Í Í ì à (SD Integration) ÅÂØ ì Õ! 1.2 Ãͺ Òà íòà¹ô¹ Ò¹ ÒþѲ¹Ò Õ!ÂÑ!  ¹ (SD Framework) 20 ÅÂØ ì Õ! 1.3 ÒúÃÔËÒÃ Ñ Òà ÇÒÁÃѺ¼Ô ªÍºµèÍÊÑ ÁÀÒÂã¹Í ì à 25 (Sustainable Performance Management) ÅÂØ ì Õ! 1.4 ÒþѲ¹ÒÃкºà â¹âåâõêòãê¹à Èà¾!Í ÒþѲ¹Ò Õ!ÂÑ!  ¹ 33 (ICT for SD) ÅÂØ ì Õ! 1.5 ÒÃ Ñ íòãòâ Ò¹ ÒþѲ¹Ò Õ!ÂÑ!  ¹µÒÁÁҵà ҹÊÒ Å (SD Report) 35 ÂØ ÈÒʵÃì Õ 2 ÒÃàª!ÍÁâ ¼Ù éáõêèç¹ä éêèç¹àêõâ (Stakeholder Engagement) 37! ÅÂØ ì Õ! 2.1 Ãкǹ ÒÃàª!ÍÁâ Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâ 37 ( Engagement Process) ÅÂØ ì Õ! 2.2 ÒÃÊè àêãôá ÒÃÁÕÊèǹÃèÇÁ Í ¾¹Ñ Ò¹ 42 (Employee Participation) ÅÂØ ì Õ! 2.3 ÒÃÊ!ÍÊÒà Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâàòâ¹í (Communication) 44 ÅÂØ ì Õ! 2.4 ÒÃÊÃéÒ à Ã Í èòâ ÇÒÁÃèÇÁÁ Í éò¹ ÒþѲ¹Ò Õ!ÂÑ!  ¹ (Network) 46 ÂØ ÈÒʵÃì Õ 3 Ô ÃÃÁà¾!Í ÒþѲ¹Ò Õ!ÂÑ!  ¹ (Sustainability Initiatives) 48 ÅÂØ ì Õ! 3.1 ÒÃÊÃéÒ àí ÅÑ É³ì éò¹ ÇÒÁÂÑ!  ¹ (Sustainable Brand) 48 ÅÂØ ì Õ! 3.2 ÒûÃÐàÁÔ¹¼Åâ à ÒÃã¹ÃٻẺ¼ÅµÍºá ¹ Ò ÊÑ Á 51 (Social Return on Investment)

ÂØ ÈÒʵÃì Õ! 2 ÒÃàª!ÍÁâ Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâ (Stakeholder Engagement) à»éòëáòâ Í ÂØ ÈÒʵÃì ʹÒÁºÔ¹ Õ ¼Ù éáõêèç¹ä éêèç¹àêõâãëé ÒÃÂÍÁÃѺáÅÐÁÕÊèǹÃèÇÁã¹ ÒþѲ¹Ò Çѵ Ø»ÃÐÊ ì Í ÂØ ÈÒʵÃì 1. ྠÍãËéÁÕ ÒúÃÔËÒÃ Ñ ÒÃã¹ ÒÃÊÃéÒ ÒÃÁÕÊèǹÃèÇÁ Í ¼Ù éáõêèç¹ä éêèç¹àêõâ Ø ÅØ èá 2. ྠÍÊÃéÒ ÒÃÂÍÁÃѺ㹠Òû ԺѵÔà¾ Í ÒþѲ¹Ò Õ ÂÑ Â ¹ Í Í. 3. ྠÍ ÃРѺ¼Å ÃÐ º (Impacts) Í Òû ԺѵÔà¾ Í ÒþѲ¹Ò Õ ÂÑ Â ¹ Õ ÁÕµèÍÀÒÂã¹Í ì à ªØÁª¹Ãͺ éò áåðêñ Áã¹Ç ÇéÒ ÀÒÂãµéÂØ ÈÒʵÃì ÒÃઠÍÁâ Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâ íòë¹ ãëéáõ ÅÂØ ìâèíâ Ñ µèí仹õ& ÅÂØ ì Õ! 2.1 Ãкǹ ÒÃàª!ÍÁâ Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâ (Engagement Process) source: accountability.org ËÅÑ Òà ÒÃઠÍÁâ Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâ ÁÕ ÇÒÁÊíÒ Ñ µèí Òà íòë¹ ÂØ ÈÒʵÃì ÅÂØ ì áåð ÒÃãËé ä éáò«ö»ãðà ç¹ ÒþѲ¹Ò Õ ÂÑ Â ¹ Í Í ì ÃÍÂèÒ á é ÃÔ Ãкǹ Òà íòà¹ô¹ ÒÃઠÍÁâÂ Õ ÁÕ»ÃÐÊÔ ÔÀÒ¾ Ö Êè ¼Åâ µà µèí سÀÒ¾ Í éíáùå Õ ä éãñº áåð Òà íòà¹ô¹ Ò¹ éò¹ ÇÒÁÃѺ¼Ô ªÍº µèíêñ Áà¾ Í ÒþѲ¹Ò Õ ÂÑ Â ¹ Õ àëáòðêá Ѻ Í. 37

Çѵ Ø»ÃÐÊ ì ྠÍãËéÁÕ Òà íòà¹ô¹ ÒÃઠÍÁâ Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâíâèò ÁÕ»ÃÐÊÔ ÔÀÒ¾áÅкÃÃÅØÇѵ Ø»ÃÐÊ ì ã¹ ÒÃઠÍÁâ á¹ç Ò Òà íòà¹ô¹ Ò¹ 1. ÇÒ á¼¹ (Plan) 1.1 Ñ íò Profile Í ¼Ù é ÁÕÊèǹä é ÊèǹàÊÕ «Ö ËÁÒÂ Ö ÅØ èá¼ù éáõêèç¹ä éêèç¹àêõâ áåð/ëã Í ¼Ù éá ¹ Í ÅØ èá¼ù éáõêèç¹ä éêèç¹àêõâ¹ñ&¹ Õ ÃÇÁ Ö éíáùåà Õ ÂÇ Ñº -»ÃÐàÀ Í ÅØ èá¼ù éáõêèç¹ä éêèç¹àêõâ (ÅÙ éò ¼Ù éºãôâà Ù è éò ˹èÇ ҹ Í ÃÑ ) -»ÃÐà ç¹(issues) Õ à Õ ÂÇ éí Ѻà»éÒËÁÒÂáÅÐ Íºà µ Í ÒÃઠÍÁâ - ÇÒÁ Ò ËÇÑ ã¹ ÒÃઠÍÁâ - ÃРѺ ÇÒÁÊÑÁ¾Ñ¹ ìã¹»ñ غѹ Í ¼Ù éáõêèç¹ä éêèç¹àêõâ ÑºÍ ì à - ÃРѺ ÒÃ¾Ö ¾ÒÃÐËÇèÒ ¼Ù éáõêèç¹ä éêèç¹àêõâ ÑºÍ ì à - ÃРѺ Í ÍÔ Ô¾ÅÃÐËÇèÒ ¼Ù éáõêèç¹ä éêèç¹àêõâ ÑºÍ ì à - ÃРѺ ÇÒÁàµçÁã Õ ÐઠÍÁâÂ ÑºÍ ì à - ºÃÔº Ò ÇѲ¹ ÃÃÁ Í ÅØ èá¼ù éáõêèç¹ä éêèç¹àêõâ - ÍØ»ÊÃà ÊíÒ Ñ ã¹ ÒÃઠÍÁâ ( éòáõ) àªè¹ ÍØ»ÊÃà à Õ ÂÇ ÑºÀÒÉÒ ÍØ»ÊÃà à Õ ÂÇ Ñº ÒÃãªéà â¹âåâõêòãê¹à È à»ç¹µé¹ - ÇÒÁÊÑÁ¾Ñ¹ ì Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâ ÅØ èáí ¹ 1.2 íòë¹ ÃРѺáÅÐÇÔ Õ ÒÃઠÍÁâ ྠÍãËéºÃÃÅØà»éÒËÁÒ ÒÃઠÍÁâÂ Õ íòë¹ äçé àªè¹ ÃРѺ ÒÃàª!ÍÁâ µñçíâèò ÇÔ Õ Òà µíò ãëé ÒÃʹѺʹعµÒÁ Õ ÃéÍ Í à½éòµô µòá Ò Ê ÍµèÒ æ ãëé éíáùåíâèò ÊÁí ÒàÊÁͼèÒ¹ Ò àçç»ä«µì ËÁÒ»ҹ ÅÒ ÊÑÁÀÒɳì ÊÒ¹àÊǹһÃЪØÁ ÅØ èáà ¾ÒÐ 38

ÃРѺ ÒÃàª!ÍÁâ ÊÙ µñçíâèò ÇÔ Õ Òà ÊÃéÒ ÒÃÁÕÊèǹÃèÇÁ ÁͺÍíÒ¹Ò áåðë¹éò Õ â à ÒÃÃèÇÁà ¾ÒÐ ÅØ èá 1.3 íòë¹ áåðê ÍÊÒÃ Íºà µ ÒÃà»Ô à¼â éíáùå Ѻ¼Ù éáõêèç¹ä éêèç¹àêõâ Ñ& ã¹êèç¹ Í éíáùå Ò Ò Í ì ÃáÅÐ éíáùå Ò Ò ¼Ù éáõêèç¹ä éêèç¹àêõâ àªè¹ ÒÃà»Ô à¼âª ͼ٠éãëé éíáùå ÃРѺ ÒÃà»Ô à¼â éíáùå Õ ÁÕ ÇÒÁÍè͹äËÇ (Sensitive) ã¹àªô ØÃ Ô à»ç¹µé¹ 1.4 ÃèÒ á¼¹ ÒÃઠÍÁâÂ Õ ÃÇÁ Ö - ÇÔ Õ Òà Ñ&¹µÍ¹ áåðãðâðàçåò íòà¹ô¹ Òà - ÃÒÂÅÐàÍÕÂ Í ºØ Å Õ µô µèí - à â¹âåâõ Õ Ðãªé - ÃÐàºÕº ¾ &¹ Ò¹ - ÇÒÁàÊÕ Â ã¹ ÒÃઠÍÁâ - ÃѾÂÒ Ã Õ íòà»ç¹ ÃÇÁ Ö º»ÃÐÁÒ³ Õ µéí ãªé - Ãкǹ ÒÃµÔ µòááåð»ãðàáô¹¼å ÒÃઠÍÁâ - ÒÃÃÒ ҹ¼Å ÒÃઠÍÁâ 1.5 íòë¹ µñçªõ&çñ à Õ ÂÇ Ñº سÀÒ¾ Í ÒÃઠÍÁâ áåð¼å Õ à Ô Ö&¹ (Impact) Ò ÒÃઠÍÁâ â Âà»Ô âí ÒÊãËé¼Ù éáõêèç¹ä éêèç¹àêõâ ÊÒÁÒà ãëé éíáùåà Õ ÂÇ ÑºµÑǪÕ&ÇÑ éçâ 2. ÒÃàµÃÕÂÁ ÒÃ(Prepare) 2.1 Ñ àµãõâá ÃѾÂÒ Ã Õ íòà»ç¹µèí ÒÃઠÍÁâ (ºØ ÅÒ Ã à â¹âåâõ º»ÃÐÁÒ³) 2.2 ÊÃé Ò ÇÒÁÃÙ é ÇÒÁÊÒÁÒÃ Õ íòà»ç¹µèí ÒÃઠÍÁâ àªè¹ ÇÒÁÃÙ éà Õ ÂÇ Ñº»ÃÐà ç¹ Õ µéí Òà ÐઠÍÁâ ÇѲ¹ ÃÃÁáÅÐÅÑ É³Ð ÒÃàÁ Í éí Ô ¹ Í ªØÁª¹ ÃٻẺ ÇÔ Õ ÒÃã¹ Òà ઠÍÁâÂ Ñ ÉÐ Ò ÀÒÉÒáÅÐ ÒÃÊ ÍÊÒà ÇÒÁÊÒÁÒà 㹠ÒûÃÐàÁÔ¹áÅÐá»Å ÇÒÁËÁÒ éíáùå Õ ä éãñº 2.3 ÃкØáÅÐàµÃÕÂÁ ÒÃà Õ ÂÇ Ñº ÇÒÁàÊÕ Â ã¹ ÒÃઠÍÁâ àªè¹ ¼Ù éáõêèç¹ä éêèç¹àêõâ äáèàµçáã Õ Ðä éãñº ÒÃઠÍÁâ ÇÒÁ Ñ áâé Ò ¼Å»ÃÐ⪹ìÃÐËÇèÒ ÅØ èá¼ù éáõêèç¹ä éêèç¹àêõâ Í ì ÃäÁèÊÒÁÒà Ǻ ØÁ ÒÃઠÍÁâ ãëéíâù èã¹»ãðà ç¹ ÒÃäÁèÊÒÁÒà µ Å Ò ÍÍ ÃèÇÁ ѹ à»ç¹µé¹ 39

3. Òà íòà¹ô¹ Ò¹µÒÁá¼¹ ÒÃઠÍÁâ (Implement) 3.1 àªô ¼Ù éáõêèç¹ä éêèç¹àêõâà éòãèçá Ô ÃÃÁ ÒÃઠÍÁâ ÅèÇ Ë¹éÒ éçâªèí Ò ÒÃÊ ÍÊÒÃ Õ àëáòðêá áåðãëé éíáùåãòâåðàíõâ Õ íòà»ç¹ 3.2 ãëé éíáùååèç ˹éÒá è¼ù éáõêèç¹ä éêèç¹àêõâà¾ Í ÒÃàµÃÕÂÁµÑÇ Õ Õ Õ ÃÇÁ Ö - Çѵ Ø»ÃÐÊ ìáåð Íºà µ Í ÒÃઠÍÁâ - ÅÑ É³Ð Í»ÃÐà ç¹ ÊÒàËµØ Í ÒÃËÂԺ»ÃÐà ç¹ ÇÒÁàÊÕ Â áåðâí ÒÊ Õ à Õ ÂÇ éí Ѻ»ÃÐà ç¹¹ñ&¹ - ÇÔ Õ ÒúÃÔËÒÃ Ñ Òà Ѻ»ÃÐà ç¹ Ñ ÅèÒÇã¹»Ñ ØºÑ¹ Í Í ì à - ÊÔ Õ Í ì ÃÊÒÁÒà íòà¹ô¹ ÒÃã¹Í¹Ò µà Õ ÂÇ Ñº»ÃÐà ç¹ 3.3 íòà¹ô¹ ÒÃઠÍÁâ µòáçô Õ ÒÃ Õ íòë¹ â ÂàÃÔ Á Ò Òà ÅèÒÇ Ö éíµ Å àº &Í µé¹ ÃèÇÁ ѹ 3.4 Ñ íòàí ÊÒÃà Õ ÂÇ Ñº Ô ÃÃÁ ÒÃઠÍÁâ áåð¼ååñ¾ ì Õ à Ô Ö&¹ 3.5 ¾Ñ²¹Ò Òà íòà¹ô¹ ÒÃà Õ ÂÇ Ñº¼ÅÅѾ ì Õ à Ô Ö&¹ Õ ÃÇÁ Ö ÇÔ Õ ÒÃµÍºÊ¹Í µèí¼ååñ¾ ì ¹Ñ&¹ àëµø¼å Õ àå Í ÇÔ Õ ÒùÑ&¹ áåðãðâðàçåò Õ Ð íòà¹ô¹ Òà 3.6 Ê ÍÊÒà éíáùåã¹ 3.4) áåð 3.5) ä»âñ ¼Ù éáõêèç¹ä éêèç¹àêõâ 4. Òà º ǹáÅлÃѺ»ÃØ (Act, Review and Improve) 4.1 Ñ ãëéáõ ÒÃµÔ µòááåð»ãðàáô¹ Òà Ãкǹ ÒÃઠÍÁâ áåð¼å Í ÒÃઠÍÁâ Ñ& ã¹ãð Ѻ Í ¼Å¼ÅÔµ( ÇÒÁÊíÒàÃç Í ÒÃ Ñ Ô ÃÃÁ) áåð¼ååñ¾ ì ( ÇÒÁÊíÒàÃç Í Òà µíºê¹í µèí»ãðà ç¹) 4.2 ¾Ñ²¹Òá¼¹» ÔºÑµÔ (Action Plan) à¾ Í ÒûÃѺ»ÃØ Ãкǹ ÒÃઠÍÁâ Ñ& Ãкǹ ÒÃ Õ à Õ ÂÇ éí ÑºÍ ì Ãâ ÂÃÇÁ áåð Õ à Õ ÂÇ éí ѺÊèǹ Ò¹µèÒ æ 4.3 Ê ÍÊÒÃá¼¹» ԺѵÔà¾ Í ÒûÃѺ»ÃØ Ãкǹ ÒÃä»ÂÑ Ø Êèǹ Ò¹ 4.4 ÃÒ ҹ س èò (Value) áåð¼å ÃÐ º (Impact) Í ÒÃઠÍÁâ ¼Ù éáõêèç¹ä éêèç¹àêõâ Õ ÁÕµèÍ ÅÂØ ì Ò ØÃ Ô Í Í ì Ãã¹Ê ͵èÒ æ â Âà ¾ÒÐã¹ÃÒ ҹ ÇÒÁÂÑ Â ¹»ÃÐ íò»õ ྠÍÊ ÍÊÒÃãËé¼Ù éáõêèç¹ä éêèç¹àêõâ Ø ÅØ èáä éãñº ÃÒº Õ ÃÇÁ Ö - ÅØ èá¼ù éáõêèç¹ä éêèç¹àêõâ Õ ä éãñº ÒÃઠÍÁâ - ÇÔ Õ ÒÃઠÍÁâ áåð ÇÒÁ Õ Í ÒÃઠÍÁâ -»ÃÐà ç¹ëåñ Í ÒÃઠÍÁâ áåð»ãðà ç¹áç ÅéÍÁ Õ Ù Â Ö&¹ÁÒÃÐËÇèÒ ÒÃઠÍÁâ - ÒÃµÍºÊ¹Í Í Í ì õèÍ¼Å Í ÒÃઠÍÁâ 40