Microsoft Word NIS Work Plan of Prime Bank Limited,

Bản ghi

1 gvv ch v qi Kvh vj qi RvZxq ï vpvi KŠkj Kg cwikíbv I ev Íevqb AM«MwZ cwiex Y KvVv gv, Kvh vj qi bvg: cöavb Kvh vjq `ßi/ms vi bvg: c«vbg e vsk wjwg UW / ev Íevqb AM«MwZ cwiex Y, 1. c«vwzôvwbk e e v i mfv AbywôZ mfv 4 msl v dvkvj c q U, m b i mfv wbqwgz Abyôv bi e e v Kiv n e D jøl h, cövbg e vs K RvZxq ï vpvi KŠkj Kg cwikíbv ev Íevq bi j ÿ wemz 24/10/2013 Bs Zvwi L e vs Ki cöavb Kvh vj q ˆbwZKZv KwgwU MVb Kiv n qwqj Ges c~ e i KwgwUi m`m `i g a A b KB B Zvg a e vs Ki PvKzix _ K c`z vm K i Qb A_ev KviI KviI `vwqz cwiewz Z niqvq wemz 06/12/2016 Ges 06/03/2017 Bs Zvwi L AÎ e vs Ki cöavb Kvh vj qi ˆbwZKZv KwgwU cybm wvz n q Q ˆbwZKZv KwgwUi m vwbz m`m e vs Ki PvKzix _ K c`z vm Kivq wemz 28/12/2017 Bs Zvwi L AÎ e vs Ki cöavb Kvh vj q cybivq ˆbwZKZv KwgwU cybm Vb Kiv n q Q GQvovI wemz 28/12/2017 Bs Zvwi L AÎ e vs Ki cöavb Kvh vj q ï vpvi KŠkj ev Íevqb mj MVb Kiv n q Q cövbg e vsk wjwg UW, cöavb Kvhv j qi bwzkzv KwgwUi mfv wbqwgz AbywôZ n q _v K GQvovI cö Z K AvÂwjK, K v vi Ges kvlv wfwëk bwzkzv KwgwUi mfv wbqwgz AbywôZ n q _v K 1.2 i mfvi wm vší ev Íevqb ev ÍevwqZ wm v šíi nvi 4 % dvkvj c q U, 100% evsjv `k e vsk Gi wb ` kbv (m~î bs GmwW(NIS) 57/ ) Ges cövbg e vsk wjwg UW Gi i mycvwik Abyhvqx wemz 29/09/2017 Bs Zvwi L RvZxq ˆ`wbK cwîkv, e Rwg bi kl c ôvq, wemz 31/12/2017 Bs Zvwi L RvZxq ˆ`wbK cwîkv, fv ii KvM Ri kl c ôvq, c ôv 1

2 / ev Íevqb AM«MwZ cwiex Y, wemz 30/03/2018 Bs Zvwi L RvZxq ˆ`wbK cwîkv, Avgv `i mg qi 9g c ôvq Ges wemz 25/06/2018 Bs Zvwi L RvZxq ˆ`wbK cwîkv, hvq hvq w`b Gi cö_g c ôvq ï vpvi wel q m PZbZv m wó/ e w i j ÿ Qovi weávcb cöpvi Kiv n q Q mvgvwrk buiqvwk s gva g dmey K cövbg e vsk wjwg UW Gi wba vwiz cr G I ï vpvi wel q m PZbZv m wó/ e w i j ÿ Qovi weávcb cöpvi Kiv n q _v K GQvovI i Ab vb mycvwik mg~n ev Íevq bi Rb h_vh_ e e v bqv n q _v K 1.3 ^ ^ I qemvb U ï vpvi AvBKb nvjbvmv` KiY AvBKb nvjbvmv`k Z 1 ZvwiL 01 dvkvj c q U, gv K wus wwwfkb 31/12/ ï vpvi AvBKb nvjbvmv` Kib mn ï vpvi Kg cwikíbv, i MVb msµvší `vßwik Av `k, dvkvj c q Ui bvg, c`ex, hvmv hv Mi wvkvbv msµvší nvjbvmv` Z_ e vs Ki wbr ^ I qemvb U mwbœ ek Kiv n e 1.4 DËg PP vi (Best Practice) DËg PP vi 2 ZvwiL 01 ZvwjKv c«yqb K i gwš cwil` ZvwjKv 02 dvkvj c q U, wefv M c«iy c«wiz 2. ` Zv I bwzkzvi Dbœqb AskxR bi (stakeholder) AbywôZ mfv 2 msl v 01 AskMÖn Y mfv 02 dvkvj c q U, 2.2 Kg KZ vkg Pvix `i AskMÖn Y wbqwgz Dcw wz wewagvjv 1982, mikvwi Kg Pvwi AvPviY wewagvjv 1979 I mwpevjq wb ` kgvjv 2014 wel q m PZbZv e w g~jk c«wk Y Av qvrb Abyi c Ab vb cöwkÿyv_ x 3 cöwkÿyv_ x i msl v dvkvj c q U, 31/12/ DËg PP vi (Best Practice) ZvwjKv c«yqb K i evsjv `k e vs Ki mswkøó wefvm K AewnZ Kiv n e AskxR bi (stakeholder) AskMÖn Y mfv Av qvrb Kiv n e Code of Conduct cöyqb I ev Íevqb Gi Rb e vs Ki PvKzix wewa Z ÓEmployee Conduct & Discipline Ges Code of Ethics and Business Conduct bv g c _K cwjwm AšÍf ~³ Kiv n q Q Ges Zv h_vh_ fv e Abymib Kiv nq c ôv 2

3 / ev Íevqb AM«MwZ cwiex Y, wewa/weavb m ú K Av jvpbv (c«qvr Î) wemz 17/12/2017 Bs Zvwi L evsjv `k e vs K AbywôZ ï vpvi welqk ˆÎgvwmK mfvi wm vší gvzv ek weaviwcww mvk yjvi bs 16 Ges wwgdavbgg mvk yjvi bs 04 Gi gva g cökvwkz Code of Conduct cövbg e vs Ki I qemvb U cökvk Kiv n q Q Ges wb œwjwlz I qe wjs K Zv cviqv hv Q e vs Ki PvKzix wewa Z ÓEmployee Conduct & Discipline Ges Code of Ethics and Business Conduct G ms kvabxi Rb cö qvrbxq c` ÿc B Zvg a B MÖnY Kiv n q Q ads/code_of_conduct_for_banks.pdf GQvovI Code of Conduct wel q Kg KZ v/ Kg Pvix `i m PZbZv e w g~jk c«wk YI Av qvrb Kiv n e 2.3 RvZxq ï vpvi KŠkj wel q Kg KZ vkg Pvwi `i c«wk Y c«`vb c«wk Yv_ x 2 msl v 01 dvkvj c q U, Uªwbs Ges Wfjvc g U m Uvi i wm vší Abyhvqx ï vpvi KŠkj ev Íevq bi Rb e vs Ki Kg KZv `i m PZbZv e w i j ÿ dvd Ûkb Kv m i cvkvcvwk 2017 Bs el n Z RvZxq ï vpvi KŠkj Kg cwikíbv welqk c _K cöwkÿy cö`v bi D ` vm MÖnY Kiv n q Q Ges e vs Ki GBPAvi Uªwbs GÛ W fjc g U m Uvi Gi evrmwik Kg cwikíbvq Zv AšÍf ~³ Kiv n q Q Ges m Abymv i e vs Ki Kg KZv `i ï vpvi welqk wbqwgz cöwkÿy cö`vb Kiv n Q c ôv 3 RvZxq ï vpvi KŠkj ev Íevq bi wel q m PZbZv e w g~jk c _K welq Uªwbs KvwiKzjv g AšÍf ~³ Kiv n q Q eªvâ buiqvk wwwfkb KZ K e vs Ki wbqwgz mfvq bwzkzvi Dci GKwU Avjv`v mkb bqv nq hlv b ˆbwZKZv PP vi Dci we kl iæz v ivc Kiv nq

4 / ev Íevqb AM«MwZ cwiex Y, GQvovI BIBM Gi bwzkzv welqk cöwkÿy Kg kvjvq cövbg e vsk wjwg UW Gi cÿ _ K B Zvg a B e vs Ki KgKZ v `i K g bvbqb cö`vb Kiv Avi n q Q Ges gv bvbxz KgKZ vmy cöwkÿy Kg kvjvq Ask MÖnY Ki Qb 3. ï vpvi c«wzôvq mnvqk AvBb/wewa/bxwZgvjv/g vby qj I c«ávcb/cwicî c«qvm/ev Íevqb evsjv `k e vs K KZ K weaviwcww mvk yjvi bs 16 Ges wwgdavbgg mvk yjvi bs 04 Gi gva g cökvwkz Ges weziyk Z Code of Conduct c«qvm I ev Íevq bi D Ï k m PZbZv g~jk cöwkÿy cö`vb c«wk Yv_ x 2 msl v 01 dvkvj c q U, Uªwbs I Wfjvc g U m Uvi Code of Conduct cöyqb I ev Íevqb Gi Rb e vs Ki PvKzix wewa Z ÓEmployee Conduct & Discipline Ges Code of Ethics and Business Conduct bv g c _K cwjwm AšÍf ~³ Kiv n q Q Ges Zv h_vh_ fv e Abymib Kiv nq wemz 17/12/2017 Bs Zvwi L evsjv `k e vs K AbywôZ ï vpvi welqk ˆÎgvwmK mfvi wm vší gvzv ek weaviwcww mvk yjvi bs 16 Ges wwgdavbgg mvk yjvi bs 04 Gi gva g cökvwkz Code of Conduct cövbg e vs Ki I qemvb U cökvk Kiv n q Q Ges wb œwjwlz I qe wjs K Zv cviqv hv Q e vs Ki PvKzix wewa Z ÓEmployee Conduct & Discipline Ges Code of Ethics and Business Conduct G ms kvabxi Rb cö qvrbxq c` ÿc B Zvg a B MÖnY Kiv n q Q ds/code_of_conduct_for_banks.pdf GQvovI Code of Conduct wel q Kg KZ v/ Kg Pvix `i m PZbZv e w g~jk c«wk YI Av qvrb Kiv n e 3.2 gvwb jûvwis I mš v m A_ vqb c«wk Yv_ x 3 msl v 01 dvkvj c q U, CAMLCO m jb2017 G M nxz wm vší gvzv ek c ôv 4

5 / ev Íevqb AM«MwZ cwiex Y, Uªwbs I Wfjvc g U m Uvi 03 cöavb Kg KZ v, cöwz iva Kivi j ÿ gvwb jûvwis cöwz iva AvBb, 2012 (ms kvabx 2015), mš vm we ivax AvBb, 2009 (ms kvabx2013) I D³ AvB bi AvIZvq RvwiK Z wewagvjv I wb ` kbvejx Ges evsjv `k e vsk KZ K RvwiK Z gvwb jûvwis I mš v m A_ vqb cöwz iva msµvší bxwzgvjvi wb ` kbv c«qvm I ev Íevq bi D Ï k m PZbZv g~jk cöwkÿy cö`vb Gw Ugvwb wwwfkb jûvwis Avgv `i e vs Ki cwipvjbv cl `i m`m `i K gvwb jûvwis I mš v m A_ vqb cöwz iva msµvší wel q m PZb Kivi Rb D ` vm MÖnY Kiv n q Q gvwb jûvwis I mš v m A_ vqb cöwz iva Kivi j ÿ Gw Ugvwb jûvwis wwwfkb, cöavb Kvh vjq KZ K Avgv `i 145 wu kvlvq wegdavbbd, evsjv `k e vsk KZ K wb ` wkz GGgGj wm g PK Gi wfwë Z cwi`k b Kvh µg cwipvjbv Kiv n q Q gvwb jûvwis I mš v m A_ vqb cöwz iva Kivi j ÿ gvwb jûvwis cöwz iva AvBb, 2012 (ms kvabx2015), mš vm we ivax AvBb, 2009 (ms kvabx2013) I D³ AvB bi AvIZvq RvwiK Z wewagvjv I wb ` kbvejxi Av jv K Gw Ugvwb jûvwis wwwfkb, cöavb Kvh vjq KZ K cövbg e vs Ki we ` k Aew Z mkj mvewmwwqvix cöwzôv bi Dci cwi`k b Kvh µg cwipvjbv Kiv n q Q 2017 mv j Gw Ugvwb jûvwis wwwfkb I GBP.Avi. Uwbs GÛ W fjc g U m Uv ii hš_ D ` v M Ògvwb jûvwis cöwz iva Ges mš vmx Kg Kv Û A_ vqb cöwz ivaó wel q gvu 15 (c bi) wu cöwkÿy Kg kvjvi Av qvrb Kiv n q Q D³ Kg kvjvq e vs Ki gvu 991 Rb wbe vnx Ges Kg KZ v K cöwk Y cö`vb Kiv n q Q GQvovI 2017 mv j Avgiv Ògvwb jûvwis cöwz iva Ges mš vmx Kg Kv Û A_ vqb cöwz iv aó wegdavbbd, evsjv `k e vsk Gi D ` v M Lead Bank c wz Z 1 wu I AvÂwjK m j bi gva g 1 wu cöwkÿy Kg kvjvi Av qvrb Kiv n q Q D³ Kg kvjvq e vs Ki gvu 138 Rb c ôv 5

6 / ev Íevqb AM«MwZ cwiex Y, wbe vnx Ges Kg KZ v K cöwk Y cö`vb Kiv n q Q GKB avivevwnkzvq mv ji gvwb jûvwis I mš v m A_ vqb cöwz iva Kivi j ÿ gvwb jûvwis cöwz iva AvBb, 2012 (ms kvabx 2015), mš vm we ivax AvBb, 2009 (ms kvabx 2013) I D³ AvB bi AvIZvq RvwiK Z wewagvjv I wb ` kbvejx Ges evsjv `k e vsk KZ K RvwiK Z gvwb jûvwis I mš v m A_ vqb cöwz iva msµvší bxwzgvjvi wb ` kbv c«qvm I ev Íevq bi D Ï k m PZbZv g~jk cöwkÿy cö`vb Kiv n e 3.3 Z_ AwaKvi AvBb. 2009; Rb ^v_ mswkó Z_ c«kvk (myi v) AvBb, 2011 Ges Rb ^v_ mswkó Z_ c«kvk (myi v) wewagvjv, 2017 m ú K Kg KZ vkg Pvwi `i K AewnZKiY c«wk Yv_ x 2 msl v 01 dvkvj c q U, Uªwbs I Wfjvc g U m Uvi 4. Z_ AwaKvi m úwk Z Kvh µg ^ ^ I qemvb U Z_ AwaKvi meve 1 ZvwiL dvkvj c q U, meve nvjbvmv`kiy nvjbvmv`k Z Z_ AwaKvi AvBb. 2009; Rb ^v_ mswkó Z_ c«kvk (myi v) AvBb, 2011 Ges Rb ^v_ mswkó Z_ c«kvk (myi v) wewagvjv, 2017 m ú K Kg KZ v Kg Pvwi `i K AewnZ Kivi e e v Kiv n e 31/12/ Z_ AwaKvi meve nvjbvmv` Kib mn Z_ AwaKvi AvBb, 2009, mswkó cöweavbgvjv mg~n, Av e`b I Avcxj dig, `vwqëcövß Kg KZ v I Avcxj KZ c ÿi bvg, c`ex I hvmv hv Mi wvkvbv msµvší nvjbvmv` Z_ e vs Ki wbr ^ I qemvb U mwbœ ek Kiv n e 4.2 Z_ AwaKvi AvB bi AvIZvq `vwqz c«vß Kg KZ v (wwi) I wekí `vwqz c«vß Kg KZ vi AbjvBb c«wk Y m úv`b AbjvBb c«wk Yi mb` c«vß 2 ZvwiL cö hvr b n cö hvr b n wemz mv ji RvZxq ï vpvi KŠkj Kg cwikíbv I ev Íevqb AM«MwZ cwiex Y KvVv gv Gi Abyhvqx Z_ AwaKvi AvB bi AvIZvq cövbg e vsk wjwg UW Gi `vwqz c«vß Kg KZ v (wwi) Rbve wrqvdi in, wmwbqi Gw wkdwuf fvbm c ôv 6

7 / ev Íevqb AM«MwZ cwiex Y, cöwm W U, e m ú` wefvm ( dvkvj c q U) AbjvBb c«wk Y m úv`b Kivi D Ï k cöwkÿy gwwdj Gi 9g avc ch ší mdjfv e kl Kivi ci P ovší avc kl Kiv hvqwb KviY mikvix Kg KZ v Qvov Ab Kvb cöwzôv bi Kg KZ v D³ cöwkÿy gwwdj Gi gva g cöwkÿy MÖnY Ki Z Dchy³ bb 4.3 `ỳ K vwcz nujvbb b ^i 106 ( Uvj wd«) ^ ^ Z_ evzvq b mshy³kiy Ges Zv Kg KZ v Kg Pvwi `i K AewnZKiY 4.4 Z_ evzvq b ms hvwrz mswkó Z_ mg~n nvjbvmv` KiY 4.5 Z_ AwaKvi AvBb. 2009; Rb ^v_ mswkó Z_ c«kvk (myi v) AvBb, 2011 Ges Rb ^v_ mswkó Z_ c«kvk (myi v) wewagvjv, 2017 m ú K Kg KZ vkg Pvwi `i K AewnZKiY 4.6 ^c«yvw`z Z_ c«kvk wb ` wkkv nvjbvmv` K i I qemvb U c«kvk Z_ evzvq b ms hvwrz I Kg KZ v Kg Pvwi AewnZ Z_ evzvqb nvjbvmv`k Z Kg KZ v Kg Pvwi AewnZ nvjbvmv`k Z wb ` wkkv I qemvb U c«kvwkz 5. BMf b Ý ev Íevqb `vßwik Kv R AbjvBb imcý wm g (B gbj/gmgggm) Gi e envi 5.2 wfwwi/abjvbb/ UwjKbdv iý Av qvrb ( vbc/g v mb&rvi, fvbevi e envimn) B gbj/ GmGgGm e eüz Kbdv iý AbywôZ 1 ZvwiL 01 dvkvj c q U, gv K wus wwwfkb 2 ZvwiL 01 dvkvj c q U, gv K wus wwwfkb 6 msl v dvkvj c q U, 2 ZvwiL dvkvj c q U, 2 % dvkvj c q U, 3 msl v 01 cöavb Kg KZ v, d vwmwjwu g v br g U wwwfkb 30/03/ `ỳ K vwcz nujvbb b ^i 106 ( Uvj wd«) ^ ^ Z_ evzvq b mshy³kiy Ges Zv Kg KZ vkg Pvwi `i K AewnZKi Yi h_vh_ e e v MÖnY Kiv n e 30/03/ Z_ evzvq b ms hvwrz mswkó Z_ mg~n wbqwgz nvjbvmv` KiY Kiv n e 01 Z_ AwaKvi AvBb. 2009; Rb ^v_ mswkó Z_ c«kvk (myi v) AvBb, 2011 Ges Rb ^v_ mswkó Z_ c«kvk (myi v) wewagvjv, 2017 m ú K Kg KZ v Kg Pvwi `i K BÝUªvKkb mvk yjvi Gi gva g AewnZKi Yi h_vh_ e e v MÖnY Kiv n e 30/03/ ^c«yvw`z Z_ c«kvk wb ` wkkv cöyqb K I Zv I qemvb U c«kvk Kiv n e m úbœ n q Q `vßwik Kv R AbjvBb imcý wm g (B gbj/gmgggm) wbqwgz e envi Kiv n q _v K m úbœ n q Q cövbg e vsk wjwg UW Gi cöavb Kvh vjq _ K Ab vb Awd m wfwwi Kbdv iý Gi gva g hvmv hv Mi h_vh_ e e v Kiv n q Q cö qvrb Abyhvqx wfwwi c ôv 7

8 / ev Íevqb AM«MwZ cwiex Y, AvBwU wwwfkb Kbdv iý AbywôZ n q _v K Ges `vßwik Kv R wfwwi Kbdv iý Gi gva g mfv Abyôv bi cwi w`b w`b e w cv Q 5.3 `vßwik mkj Kv R BDwb KvW e envi 5.4 B UÛvi/BwRwcGi gva g µq Kvh m úv`b BDwb KvW e eüz B UÛvi m úvw`z 2 % dvkvj c q U, 2 % cöavb Kg KZ v, d vwmwjwu g v br g U wwwfkb m úbœ n q Q BDwb KvW G AšÍf ³ mkj evsjv d U UvBwcs gva g wn m e e envi Kiv nq B UÛvi myweav PvjyKi Yi Rb cövbg e vs Ki cö Íve Ges mswkøó Z_ vw` B Zvg a B cî gvidz wemz 28/03/2016 Bs Zvwi L (cî vik bs PBL (FMD)/ 2016/ 6991) evsjv `k e vs Ki mswkøó wwcvu g Ui wbku ck Kiv n q Q evsjv `k e vs Ki mswkøó wwcvu g Ui KvQ _ K cö ÍvebvwUi Aby gv`b mv c ÿ B UÛvi cöwµqv ev Íevqb Kiv n e ez gv b h Kvb `icî/ Kv Ukb/ bvwuk e vs Ki wbr ^ I qemvb U c«kvk Kiv n q _v K I qemvbut hp/home/tender 5.5 AvÂjK/gvV ch v q PvjyK Z AbjvBb/B mevi e envi msµvší Kvh µg cwiex Y AbjvBb/B mevi e envi cwiex YK Z 4 % cöavb Kg KZ v, AvBwU wwwfkb m úbœ n q Q e vs Ki MÖnK `i DbœZ mev cö`v bi Rb B Zvg a B cövbg e vs Ki B Uvi bu e vswks Gi gvevbj Gwcø Kk b bzzb wdpvi ms hvrbi Kiv i q Q Ges PvjyK Z AbjvBb/ B mevi e envi msµvší Kvh µg wbqwgz cwiex Y Kiv n q _v K 5.6 mvm vj wgwwqv e envi K i bvmwik mgm vi mgvavb bvmwik mgm v mgvavbk Z 6. D vebx D ` vm I mev c wz mnrxkiy evwl K D veb Kg cwikíbv Kg cwikíbv c«yqb c«yxz 2 % 01 dvkvj c q U, gv K wus wwwfkb 1 ZvwiL 01 B bv fkb Uxg 02 m úbœ n q Q cövwv± cö gvkb, Awf hvm, Kv gvi mvwf m Gi ÿ Î mvk vj wgwwqvi e envi Kiv n q _v K 30/03/ D vebx wu gi Kvh cwiwa P ovšíki Yi ci D vebx Kg cwikíbv c«yqb Kiv n e Ges B Zvg a MÖnK `i DbœZ mev cö`v bi Rb cövbg e vs Ki B Uvi bu c ôv 8

9 / ev Íevqb AM«MwZ cwiex Y, 6.2 evwl K D veb Kg cwikíbvq AšÍf y³ Kvh µg ev Íevqb 6.3 PvjyK Z D veb D ` vm/mnwrk Z mev cwiex Y e vswks Gi gvevbj Gwcø Kk b bzzb wdpvi ms hvrbi Kiv i q Q Ev ÍevwqZ D vebx Kvh µg PvjyK Z mev cwiex YK Z 7. ^ QZv I Revew`wn kw³kvjxkiy wcwcg 2006Gi aviv 11(2) I wcwcavi 2008Gi wewa 16(6) Abyhvqx µqcwikíbv c«yqb 7.2 ^ ^ I qemvb Ui Awf hvm c«wzkvi e e v (GRS) meve nvjbvmv`kiy 7.3 AvÂwjK/gvV ch v qi Kvh vj qi mev c«`vb c«wzk«ywz (wmwu Rbm& PvU vi) ev Íevqb AM«MwZ cwiex Y 7.4 AvÂwjK/ gvv ch v qi Kvh vj qi kvlv/ AwakvLv cwi`k b/ AvKw K cwi`k b 7.5 mwpevjq wb ` kgvjv, 2014 Abyhvqx bw_i k«wy web vmkiy µqcwikíbv c«yxz I qemvbwu nvjbvmv`k Z ev Íevqb AM«MwZ cwiex YK Z cwi`k b/ AvKw K cwi`k b m úb bw_ k«wy web vmk Z 2 % 01 B bv fkb Uxg 02 2 % 01 B bv fkb Uxg % evwl K D veb Kg cwikíbvq AšÍf y³ Kvh µg mg~n ev Íevqb Kivi Rb h_vh_ c` ÿc bqv n e 100% PvjyK Z D veb D ` vm/mnwrk Z mev wbqwgz cwiex Y Kiv n q _v K 3 ZvwiL cö hvr b n cö hvr b n wcwcg 2006Gi aviv 11(2) I wcwcavi 2008Gi wewa 16(6) c«vbg e vsk wjwg UW Gi Rb cö hvr b n D jøwlz AvB bi weavb mg~n ïaygvî mikvix cöwzôv bi Rb cö hvr cövbg e vsk wjwg UW Gi wbr ^ cöwkdi g U cwjwm Abyhvqx e vs Ki µq msµvší Kvh µg cwipvjbv Kiv n q _v K 1 ZvwiL 01 dvkvj c q U, 31/12/ cöavb Kvh vjq mn mkj wefvmxq kn ii Rb mvwf m KvqvwjwU wwcvu g U 03 cöavb Kg KZ v, gv K wus wwwfkb 4 % dvkvj c q U, 2 msl v 01 dvkvj c q U, mvwf m KvqvwjwU wwcvu g U c ôv 9 `vwqz cövß Awf hvm wb úwë Kg KZ v i q Qb Ges G m úwk Z we ÍvwiZ Z_ cövbg e vs Ki I qe mvb Ui wbw` ó U ve ÓKg cøbb mjó G cökvwkz Av Q I qemvbut hp/home/complaint 100% e vs Ki mev c«`vb c«wzk«ywz (wmwu Rbm& PvU vi) ev Íevqb AM«MwZ wbqwgzfv e cwiex Y Kiv n q _v K Ges fwel ZI GB cöwµqv Pj _vk f e vs Ki eªvâ buiqvk wwwfk bi gva g AvÂwjK/ gvv ch v qi Kvh vj qi kvlv/ AwakvLv cwi`k b/ AvKw K cwi`k b Kiv n q _v K 4 % cö hvr b n cö hvr b n mwpevjq wb ` kgvjv, 2014 c«vbg e vsk wjwg UW Gi Rb cö hvr b n D jøwlz wb ` kgvjvv weavb mg~n

10 / ev Íevqb AM«MwZ cwiex Y, ïaygvî mikvix cöwzôv bi Rb cö hvr D jøl h, mwpevjq wb ` kgvjv, 2014 G D jøwlz welq mg~n c«vbg e vsk wjwg UW Gi wbr ^ cwjwm I bxwzgvjv AbymiY K i m úv`b Kiv n q _v K 7.6 MYïbvbx Av qvrb Av qvwrz 4 % cö hvr b n cö hvr b n MYïbvbx 8. Kvh vj qi ï vpvi mswkøó Ab vb Kvh µg...6 (wb ` wkkvq ms hvwrz ZvwjKv _ K Kgc 3wU Kvh µg wbe vpb Ki Z n e) 8.1 ^qswµqfv e WKz g Ui ^qswµq dvkvj c q U, m úbœ n q Q e m ú` wefv M gvb µvmdu Awdm mduiq vi iwr vi Ges ik W i c wz ev Íevqb c wz cwiexÿy e env ii gva g ^qswµqfv e WKz g Ui iwr vi Ges ik W i c wz ev ÍevwqZ n q Q hvi d j WKz g U ik W Kxwcs qi ÿ Î me vwak ^ QZv Ges Revew`nxZv ervq ivlv m e n q Q 8.2 B j±ªwbk c wz Z A_ MÖnY B j±ªwbk c wz Z jb `b cwiexÿy e e vcbv KZ cÿ m úbœ n q Q e vs Ki MÖnK `i DbœZ mev cö`v bi Rb B Zvg a B cövbg e vs Ki B Uvi bu e vswks Gi gvevbj Gwcø Kk b bzzb wdpvi ms hvrbi Kiv i q Q Ges PvjyK Z AbjvBb/ B mevi e envi K i MÖvnKe Ü dvû UªvÝdvi mn Avbymvw½K e vswks jb `b mdjfv e Ki Z cv ib 8.3 B gb ji e envi `vßwik Kv R B gb ji e envi cwiexÿy 8.4 wewfbœ gva g (mvgvwrk hvmv hvm gva g) e envi K i AbjvBb Kbdv iý/ mfv Av qvrb AbywôZ AbjvBb Kbdv iý 9. ï vpvi PP vi Rb cyi vi/c«yv`bv c«`vb Ôï vpvi cyi vi c«`vb bxwzgvjv, 2017Õ Ges gwš cwil` wefv Mi Zvwi Li e e vcbv KZ cÿ m úbœ n q Q `vßwik Kv R Kg KZ vmy e vs Ki wbr ^ Wv gbbf ³ cö Z Ki c _K B gbj GKvD U e envi K i _v Kb 01 dvkvj c q U, 02 e e vcbv KZ cÿ c«`ë cyi vi 3 ZvwiL 01 dvkvj c q U, 02 e e vcbv KZ cÿ m úbœ n q Q cövbg e vsk wjwg UW Gi cöavb Kvh vjq _ K Ab vb h Kvb kvlv/ Awd m wfwwi Kbdv iý Gi gva g hvmv hv Mi h_vh_ e e v Kiv n q Q cö qvrb Abyhvqx wfwwi Kbdv iý/ mfv AbywôZ n q _v K i mycvwik Abyhvqx ï vpvi PP vi Rb cö Yv`bv cö`v bi j ÿ Ôï vpvi cyi vi c«`vb bxwzgvjv, 2017Õ AbymiY K i e vs Ki ÓwiIqvW GÛ c ôv 10

11 / ev Íevqb AM«MwZ cwiex Y, b ^i ú xkiy cî Abyhvqx ï vpvi cyi vi c«`vb wikmwbkb cwjwmó Z ï vpvi mswkøó wel q e vsk Kg KZ v `i Ae`v bi Rb cyi vi cö`v bi welqwu AšÍf ~³ Kiv n q Q cwjwmi kz cwicvjb mv c ÿ e l hvm Kg KZ `i ^ ^ wwwfkb/ wwcvu g U _ K g bvbqb MÖnY c~e K ï vpvi cyi vi c«`vb Kiv n e 10. A_ eivï ï vpvi Kg cwikíbvq AšÍf y³ eivïk Z A_ 5 j UvKv 01 dvkvj c q U, ï vpvi KŠkj ev Íevq bi Rb cö qvrbxq LiP wewfbœ Kvh µg ev Íevq bi Rb wbe v ni Rb cö qvrbxq A_ eivï i L ev RU cöyqb eivïk Z A _ i AvbygvwbK cwigvy 02 e e vcbv Kiv nq KZ cÿ 11. cwiex Y I g~j vqb RvZxq ï vpvi KŠkj Kg cwikíbv, mswkó `ßi/ms vq `vwlj 11.2 wba vwiz mg q ÎgvwmK c«wz e`b ^ ^ `ßi/ms vq `vwlj Kg cwikíbv `vwljk Z ÎgvwmK c«wz e`b `vwljk Z 3 ZvwiL dvkvj c q U, 3 ZvwiL dvkvj c q U, 01 RvZxq ï vpvi KŠkj Kg cwikíbv, cöyqb Ges cöiy Kiv n q Q wbqwgz ˆÎgvwmK wfwë Z cöwz e`b `vwlj Kiv n q _v K dvkvj c q U Gi Abycw wz Z `vwqz cövß Kg KZv i Z_ ejx dvkvj c q U Gi Z_ ejx bvg t nvweeyi in c`ex t AwZwi³ e e vcbv cwipvjk cöwzôv bi bvg t cövbg e vsk wjwg UW bvg t wrqvdi in c`ex t wmwbqi Gw wkdwuf fvbm cöwm W U Ges e m ú` wefvm cöavb dvkvj c q U, RvZxq ï vpvi KŠkj ev Íevqb welqk ˆbwZKZv KwgwU, cövbg e vsk wjwg UW cöwzôv bi bvg t cövbg e vsk wjwg UW c ôv 11