cjøx Kg -mnvqk dvd Ðkb (wc KGmGd) cøu:b-4/we, AvMviMuvI cökvmwbk GjvKv k i evsjv bmi, XvKv-1207 [ cjøx Kg mnvqk dvd Ðkb (wc KGmGd)-Gi

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1 cjøx Kg -mnvqk dvd Ðkb (wc KGmGd) cøu:b-4/we, AvMviMuvI cökvmwbk GjvKv k i evsjv bmi, XvKv-1207 [ cjøx Kg mnvqk dvd Ðkb (wc KGmGd)-Gi mev cö`vb cöwzköæwz (Citizen s Charter) Rvbyqvwi, 2018 cjøx Kg -mnvqk dvd Ðkb (wc KGmGd) 1

2 mev cö`vb cöwzköæwz wmwu Rb&m PvU vi wfkb I wgkb wfkb (iƒckí)t AšÍf yw³g~jk mevi gva g RbM Yi Kg ms vb, wk v, ^v Ges m e vcwi gvbegh v`v cöwzôv K i DbœZ `k MVb wgkb (Awfj )t `kxq fvebv cöm~z eûgvwîk I gvbe Kw `ªK Av_ -mvgvwrk Kg m~wp MÖn Yi gva g `vwi`ª I ˆelg `~ixkiy mev cö`vb cöwzköæwz bvmwik mevt mevi bvg mev cö`vb c wz cö qvrbxq KvMRcÎ I 1 Z_ AwaKvi AvBb cî/wmww/md&ukwc Z_ cövwßi Rb gvzv ek Z_ cö`vb B gbj/d v / WvK hv M/mivmwi wbw` ó di g 2 B Uvb cöwk Y Kvh µg 3 mvgvwrk m PZbZvg~jK DcKiY weziy/kvh µg m ú K AewnZKiY 4 wewfbœ g vbyqvj/mn hvmx ms v wn m e ZvwjKvfyw³i dig BZ vw` weµq wc KGmGd-Gi wba vwiz Kg KZ vi ZË veav b KvR (1) cv vi/ wjd ju/eyk ju BZ vw` weziy (2) Av jvpbv/ we ÍvwiZ Z_ m ^wjz nvw Kwc e vs K wba vwiz wd cwi kv ai iwk` cövwßi ci Pvwn`v gvzv ek g vbyqvj/ dig BZ vw` cö`vb (1) mywbw` ó wk v cöwzôv bi gva g (2) ZË veavqk wk K/Kg KZ vi mycvwik gbj/d v / WvK hv M/ mivmwi cöw Z D jølc~e K e vs K wba vwiz wd cwi kv ai iwk` cö`vb /wewa gvzv ek wba vwiz g~ j dvd Ðkb KZ K wba vwiz g~j wbw` ó e vs Ki dvd Ðkb KZ K wba vwiz g~j wbw` ó e vs Ki mev cö`v bi 20 (wek) 1 (GK) Rbve D Kzjmyg e e vck (cökvmb) B gbjt kulsum@pksfbd.org Rbve nvmbv nbv Lvb, gnve e vck (mvgvwrk Dbœqb I GW fv Kwm) B gbjt hasna@pksf-bd.org Rbve gvt wrqvdj nk PŠayix mnkvix e e vck (cökvmb) B gbjt ziaul@pksf-bd.org cövwzôvwbk mevt mevi bvg mev cö`vb c wz cö qvrbxq KvMRcÎ I 1 mn hvmx ms v ZvwjKvfy³KiY 2 ZvwjKvfyw³i MÖnY/evwZj msµvší wm všícî cöi Yi gva g AewnZKiY (1) wba vwiz di g (2) c Îi mv _ cö qvrbxq mb` I Ab vb WKz g U di gi g~j eve` 100/- UvKv e vs Ki 90 (beÿb) mswkøó mkj c v bj wjwvim- (1) Rbve w`jxc Kzgvi PµeZ x, B gbjt c_dilip@pksfbd.org

3 mevi bvg mev cö`vb c wz cö qvrbxq KvMRcÎ I mieivn (1) FY gäywicî (2) A/C Payee P Ki gva g 2 mn hvmx ms v K Avw_ K mev cö`vb ( z`ªfy, cövwzôvwbk Dbœqb FY, `y h vmkvjxb FY BZ vw`) 3 mn hvmx ms vi Kvh µg m cömviy 4 mn hvmx ms vi m gzv e w 5 m`m `i A-Avw_ K mev cö`vb (wk v/ ^v /exgv/ bvbvwea DcKiY mieivn) 6 mn hvmx ms vi PvKz i Ges Kvh µ gi m`m cöwk Y (m gzv e w ) 7 wewfbœ cöwzôv bi KwgwU Z cöwzwbwa g bvbqb M nxz wm vší c Îi gva g AewnZKiY civgk cö`vb, wbqwgz Z`viwK, cwjwm mv cvu, wbix v BZ vw` mn hvmx ms vi gva g wc KGmGd fbÿ /ewnt fbÿ Z cöwk Y cö`vb cöwzwbwa g bvbqb cî (1) FY (2) c Îi mv _ cö qvrbxq WKz g U mieivn (1) (2) c Îi mv _ cö qvrbxq WKz g U mieivn mn hvmx ms v KZ K mywbw` ófv e mn hvmx ms v n Z Ges cö qvrbxq WKz g U cövwß mv c cöwk Y cö`v bi Rb mn hvmx ms v KZ K Kg KZ v/ m`m g bvbqb K i cöiy mswkøó cöwzôv bi Aby iva cî RvMiY/AMÖmi/mydjb FY Kvh µ gi mvwf m Pv R i nvi: (1) e nr ms v- 7.5% (2) gvsvwi ms v- 6% (3) QvU ms v- 5% eywbqv` Kvh µg I cöwzôvwbk Dbœqb F Yi mvwf m Pv R i nvi (e nr, gvsvwi I QvU ms vi Rb ): 1% `y h vmkvjxb F Yi mvwf m PvR : 0.50% /wbw` ó wd cwi kv ai gva g wba vwiz Kvm wd- Gi wewbg q (2) Rbve gvt Rvgvb L `Kvi, B gbjt zaman@pksfbd.org (3) Rbve wgr v gvnvt bvrgyj nk, Dc- gnve e vck (Kvh µg) B gbjt mirzanazmul@pksf-bd.org (4) Rbve gvt gqevûi ingvb, B gbjt mesbahur@pksf-bd.org (5) Rbve gvt Avkivdzj nk, B gbjt ashraful@pksf-bd.org (6) Rbve gvt ûgvq~b Kwei, B gbjt kabir@pksf-bd.org (7) Rbve G KGg dqryj nk, e e vck (Kvh µg) B gbjt faizul@pksf-bd.org (8) Rbve gvt kidzj Bmjvg, e e vck (Kvh µg) B gbjt shorful68@gmail.com Rbve gvt gwkqvi ingvb gnve e vck (Kvh µg) B gbj:mashiar@ pksf-bd.org Rbve mwjbv kixd mnkvix gnve e vck (Rbej) B gbj: salina@pksfbd.org Af šíixy mevt mevi bvg mev cö`vb c wz cö qvrbxq KvMRcÎ I 1 fwel Znwe ji AwMÖg cö`v bi (1) wba vwiz di g AwMÖg gäyi gäyixcî (2) fwel Znwe ji me kl wnmve weeiyx 3 Rbve w`jxc cvj B gbjt d_paul@ pksf-

4 mevi bvg mev cö`vb c wz cö qvrbxq KvMRcÎ I 2 kªvwší we bv`b QywU I fvzv kªvwší we bv`b QywU I fvzv gäyicî 3 AwR Z QywU gäyi I AwR Z QywU gäyicî AwR Z QywU (ewntevsjv `k) gäyi 4 bwgwëk QywU gäyi Aby gv`b cö`v bi gva g 5 gvz Z Kvjxb QywU gäyixcî (1) (2) Wv³v ii mvwu wd KU 6 wcz Z Kvjxb QywU gäyixcî 7 wpwkrmv QywU gäywicî (1) (2) Wv³v ii mycvwik 8 Aa qb QywU gäyixcî (1) cö qvrbxq KvMRcÎmn (2) wk v cöwzôv bi Advi juvi 9 wpwkrmv mnvqzv wm vší AewnZKiY (1) cî (2) cö qvrbxq wejfvdpvi mieivn 2 (`yb) 2 (`yb) 10 AemiKvjxb cövc myweav gäyixcî cî 11 M nfy gäyi gäyixcî (1) wba vwiz di g cî (2) Rwg/d vu µ qi evqbv `wjjmn Ab vb cö qvrbxq WKz g U 12 cöwk Y ( ` k/we ` k) e e vcbvi Aby gv`b gvzv ek g bvbqb RvZxq cwipqc Îi Kwc, cvm cvu mn Ab vb KvMRcÎ wba vwiz g~ j wc KGmGd I Dbœqb mn hvmx KZ K cwi kvwaz wd- Gi wewbg q 90 (beÿb) bd.org Rbve mwjbv kixd mnkvix gnve e vck (Rbej) B gbjt salina@ pksfbd.org Rbve GwUGg ngv qzzi ingvb mnkvix gnve e vck (cökvmb) B gbj: hemayet@pksfbd.org AvIZvaxb Awa`ßi/`ßi/ms v KZ K cö`ë mev: wc KGmGd-Gi mn hvmx ms vmg~ ni ZvwjKvi wjsk: Awf hvm e e vcbv c wz KLb hvmv hvm Ki eb Kvi mv _ hvmv hvm Ki eb hvmv hv Mi wvkvbv wb úwëi 1 mgvavb w` Z e _ n j Awf hvm wb úwë Kg KZ v (GRS dvkvj c q U Kg KZ v) W. gvt Rmxg DwÏb, Dc-e e vcbv cwipvjk (cökvmb) 4

5 2 Awf hvm wb úwë Kg KZv wbw` ó mg q mgvavb w` Z bv cvi j 3 Avwcj Kg KZv wbw` ó mg q mgvavb w` Z bv cvi j Avwcj Kg KZ v mfvcwz, cwipvjbv cl ` B gbjt jashim@pksf-bd.org Rbve gvt Ave`yj Kwig e e vcbv cwipvjk dvbt B gbj: akarim@pksf-bd.org wc KGmGd feb cøu: B-4/we, AvMviMuvI cökvmwbk GjvKv, k i evsjv bmi, XvKv-1207 dvbt (beÿb) Avcbvi Kv Q Avgv `i cöz vkvt µwgk cöwzköæz/kvw Z mev cövwßi j KiYxq 1 wba vwiz di g m ú~y fv e c~iyk Z Rgv w` Z n e 2 Av e` bi mv _ cö qvrbxq KvMRcÎ mshy³ 3 mwvk gva g cö qvrbxq wdm cwi kva K i Z n e 4 mv v Zi Rb wba vwiz mg qi c~ e Dcw Z _vk Z n e 5